Virginia-Highland Business Edge
Yeah! Burger Uses Twitter for Real-Time Customer Service Wins
Yeah! Burger's managing partner shows how it's done and experts at SXSW give advice for small business.
I'm David Eckoff. I'm on a mission to help businesses in Virginia-Highland use social media and technology to connect with customers and grow their businesses. This week we'll explore how you can use social media for real-time customer service. We'll draw on lessons learned from local restaurant Yeah! Burger; and from subject matter experts who I spoke with at the SXSW Interactive conference. You Can't Buy Customer Loyalty How does a business create loyal customers? "You can't buy customer loyalty," Kimarie Matthews, vice president of social Web at Wells Fargo said at a SXSW Interactive session on social media and customer support. "It comes from showing that you're there and you care." This observation made me think of an experience I had…
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David Eckoff
9:51 am on Wednesday, March 30, 2011
Hey Matt! Thanks for joining the conversation. And I applaud your use of Twitter for real-time customer service at D.B.A. Barbecue. Nice! Separately, I see you're among the participating restaurants scheduled for "A Taste of the Highlands" May 14 (http://www.tasteofthehighlands.com). Thank you for participating in this good cause. more ›